Customer Support Channels

  • 1 hour ticket response time
  • A 1–Hour Support Ticket Response Guarantee

  • Each assistance request you send to us will be dealt with within maximum 60 min. In case your trouble ticket or e–mail requires further assistance from a sysadmin, we will forward it and leave a note to inform you that your case is being worked on. If you make use of the Managed Services package, any of the services included there will be carried out at a time of your preference.

  • Top quality support service
  • A Top–Quality Support Service

  • We’ll be online for you 24/7/365 to answer any queries that you may have pertaining to our Web Site Control Panel or any of the apps that we have pre–installed for your convenience on the dedicated web hosting server. In case you also require support with server management tasks, have a glance at our Managed Services package, which includes data backup hard disk drive storage space, Operating System updates on a weekly basis, server monitoring and restarting services, plus software installation and troubleshooting procedures.

  • Intuitive help center
  • An Intuitive Help Area

  • Our Web Site Control Panel has been pre–installed for every dedicated web hosting plan. Among its characteristics is a rather useful integrated knowledge base that will guide you step by step on everything that you can do. Most of the how–to articles in addition video versions which demonstrate all the tasks that you can perform in a very illustrative way. You will find the how–to articles and the video tutorials in the top right corner of each Web Site Control Panel section.