The availability of the customer and tech support that a website hosting company offers can tell you a lot about the services that they provide as well. When you can use just e-mails or tickets, you have most probably discovered a reseller not the hosting supplier. If this is the case, you'll have to wait for several days to have a problem resolved since the reseller may not be checking their communication regularly or they may need to get in touch with the real web hosting company for extra help. When the provider offers you various ways of communication with fast response time available at any moment, they're most likely the top provider, not only a reseller. Therefore you'll take advantage of well-timed assistance and top-notch support as they will have direct access to the servers where your account is. Regardless of the problem - sales or technical, it's generally much better to be able to communicate with your hosting company right away using your favourite method of communication.

24/7 Customer Support in Website Hosting

The customer and tech support services for all of our website hosting plans are twenty-four-seven, therefore you can forget all about waiting for a couple of days so as to get assistance. In case you aren't our client yet, you can phone us, chat with an agent or send an email. If you do have an account, you are able to open a support ticket in addition to the other three options for communication. You are able to choose the most appropriate way to contact us based on what your location is or what kind of equipment you are using. We can assist you for more or less any webhosting-related query that you have or problem that you could experience and even if you contact us during the weekend or on official holidays, we'll be available 24/7. For more technical or time-consuming issues you can open a ticket, but even in such a case the maximum reply time will never exceed sixty minutes.

24/7 Customer Support in Semi-dedicated Servers

You can try our support services even before you aquire a semi-dedicated server account from us since we have phone and online chat support for billing, pre-sales and general questions. Our agents will help you select the most suitable package or give you details about our servers, in order to confirm whether the system requirements for your websites are met. When you are a current customer, you can also get in touch with us via e-mail or through our ticketing system, that can be accessed from the Hepsia hosting Control Panel. We guarantee that whenever you use these 2 methods of communication, you will get an answer within no more than 1 hour and that’s 24/7, which includes weekends and official holidays. In case you've used the web hosting services of other companies, even big ones, you will be able to compare the reply time since it often takes an entire day for them to address a ticket.

24/7 Customer Support in VPS Servers

Every VPS server plan that we offer includes 24/7 customer and tech support, which means that in case you encounter any issue with the pre-installed software on your machine or you have any kind of pre-sales or basic questions, you're able to get in touch with us at any time, even holidays and weekends. For your convenience, we offer different ways of communication - telephone support with several local numbers globally, live chat, emails and a ticketing system, which is accessible through the VPS billing Control Panel. The last two options are intended for time-consuming or more complex technical problems as it'll be easier to monitor what's going on. The maximum warranted response time for all email messages and tickets is 60 minutes, but it rarely takes that long to get support. When you add the Managed Services upgrade that we supply, our administrators will also support you with any third-party software issues.

24/7 Customer Support in Dedicated Servers

All the dedicated server plans that we offer include 24/7 support through various methods of communication and with a one-hour maximum response time warranty. In case you want to learn more about the packages or you have any kind of billing or general questions, you are able to call one of the local numbers that we have around the globe or you could use our live chat support and talk with a live agent. For solely tech difficulties which need the help of a tech support person or an administrator, you can open a support ticket from your billing Control Panel or you can send an e-mail message, because all of these channels are more appropriate to monitor a particular matter. The answer time for them rarely is more than half an hour, therefore you can forget about having to wait for an entire day so as to get assistance. The support service is available for all server-related issues, as well as the pre-installed software. In the event that you need assistance for third-party applications, you may consider ordering the Managed Services upgrade that we offer for all the packages.