In the event that you've ever had a website hosting account in the past or you have dealt with any kind of online service, you're probably well aware from your personal experience that for many things it's better to consult with a live person on the telephone than to exchange support tickets or e-mail messages. If you'd like to know more about a service before you decide to order it or when something small-scale should be done, for instance, it is really far easier and faster to do it live. If you're able to talk with representatives over the phone, it's also very likely that you are using the services of a real hosting supplier, not just a reseller. The type of support that you can get over the telephone may differ between different companies - from standard matters to professional technical support. Usually the majority of providers offer pre-sales assistance and first level phone support, while more complicated tech matters are handled through email and tickets.

Phone Support in Website Hosting

All our website hosting packages feature phone support 14 hours a day even on official holidays, which means that if you don't have an account yet, you will be able to give us a call and learn more about our services or if we meet the system requirements for your websites. For your benefit, we have local phone lines in the United States, the United Kingdom and Australia, so you are able to contact the number which is nearer to you. If you are a current customer, we can assist you promptly with all the general and billing issues and with various tech matters in order to save you time and efforts - we are aware of the fact that often it's quicker to talk to a live person to get things done without delay. Of course, some situations cannot be resolved over the phone, so if this is the case you will be able to employ our ticketing system.

Phone Support in Semi-dedicated Servers

We offer live telephone support 14 hours daily as a part of the support services for each semi-dedicated server plan that we supply. Considering the fact that some issues are more complex and time-consuming, you will have to open a ticket in case you experience such an issue, still for all general, billing or small-scale technical issues you can always phone us and we will help you quickly so as to save you the time you'll have to spend on opening a support ticket. Even if you don't have an account yet, you'll be able to find out if you can host your internet sites on our state-of-the-art cloud platform or you will be able to get any other general info on our semi-dedicated solutions. We now have local phone numbers in the United States of America, the UK and Australia as well as a global number, so you can call the one that is closer to where you are.