If you ever experience a problem with your website and are incapable of resolving it on your own, ask the respective web hosting provider’s client service staff to help you bring the site back online. A timely solution would be the best scenario, but lots of companies respond within 24 hours and even more, all the more so if you’re doing business with a reseller. Even if your problem can be easily solved, your website may not function satisfactorily or may not be available whatsoever for a prolonged period, so you may lose prospective clients because it is highly unlikely that anyone would be happy to go back to a website that is inoperative. With that being said, you ought to make sure not only that you can reach your web hosting company, but also that they can answer and assist you in a timely manner. If a web app update does not proceed as planned or if you delete something mistakenly, for instance, the website must be restored quickly in order to prevent extended inaccessibility.

One-Hour Response Guarantee in Website Hosting

With a website hosting from us, you can forget about waiting for hours and hours, or even one whole day, to get a response to a support ticket or an e-mail. No matter when you get in touch with us, we will help you out within no more than sixty minutes with any pre-sales and technical enquiries you might have. In fact, our real response time scarcely ever surpasses twenty-thirty minutes. As we are working 24/7/365, you’ll always get help in a well-timed fashion and we understand exactly how important this is in the electronic world. Soon after you contact us, we will reply to your enquiries. In case you come across any technical complication, we’ll take care of it instead of you, or we’ll supply you with all the necessary information in case there is something that you have to do on your end.

One-Hour Response Guarantee in Semi-dedicated Servers

With a semi-dedicated server plan from our company, you can take full advantage of our extra-fast support services. You will receive a reply to any ticket posted from the hosting Control Panel or e-mail sent to our client and tech support staff within the hour. The response time is guaranteed and it applies irrespective of the issue – technical or billing. It often takes substantially less time to investigate and resolve a problem. We’ll give you more info if the solution involves something that should be done on your end. If you contact us during official holidays or weekends, the response time will be exactly the same and considering that our support team will be at your disposal around the clock, you’ll receive immediate assistance for practically any general, billing or technical issue no matter what time it is.