One-Hour Response Guarantee in Website Hosting
With a website hosting from us, you can forget about waiting for hours and hours, or even one whole day, to get a response to a support ticket or an e-mail. No matter when you get in touch with us, we will help you out within no more than sixty minutes with any pre-sales and technical enquiries you might have. In fact, our real response time scarcely ever surpasses twenty-thirty minutes. As we are working 24/7/365, you’ll always get help in a well-timed fashion and we understand exactly how important this is in the electronic world. Soon after you contact us, we will reply to your enquiries. In case you come across any technical complication, we’ll take care of it instead of you, or we’ll supply you with all the necessary information in case there is something that you have to do on your end.
One-Hour Response Guarantee in Semi-dedicated Servers
With a semi-dedicated server plan from our company, you can take full advantage of our extra-fast support services. You will receive a reply to any ticket posted from the hosting Control Panel or e-mail sent to our client and tech support staff within the hour. The response time is guaranteed and it applies irrespective of the issue – technical or billing. It often takes substantially less time to investigate and resolve a problem. We’ll give you more info if the solution involves something that should be done on your end. If you contact us during official holidays or weekends, the response time will be exactly the same and considering that our support team will be at your disposal around the clock, you’ll receive immediate assistance for practically any general, billing or technical issue no matter what time it is.