When your web hosting provider provides live chat support, you'll be able to speak to an agent in real-time and find out helpful info or get an issue resolved in a timely manner. The key advantage of using chat rather than calling to consult with a live person is that you need just a computer with access to the world wide web, therefore you won't pay any fees in the event that you're in a different state or country. What's more, it will be simpler to copy and paste information for example domain names, usernames or error messages i.e. details which are sometimes hard to give to the other party on the telephone. The live chat is also a considerably quicker approach to contact your website hosting provider's support crew compared to using a ticketing system. What's more, when some issue needs more time to be dealt with, you can do something different while you wait for support on the live chat, therefore you won't waste time - something that's impossible when you're on the telephone.

Live Chat Support in Website Hosting

Along with the telephone and ticket support, we supply live chat support as well. You can get in touch with us every day, which includes weekends and holidays, and we can give you more information about the website hosting plans that we provide if you are not a customer yet, or about general and billing questions in case you already have an account. Though for strictly technical matters you'll need to open a ticket to our tech support team, since such matters will require additional time to be resolved, you may still contact us on our live chat for some tech information. To give you an example, we can assist you to set up an email address in your email client or troubleshoot a variety of issues, saving you a lot of time. Even if our telephone lines are already off for the day, you can speak to a live person.

Live Chat Support in Semi-dedicated Servers

We provide live chat support as part of our services, therefore any time you have any kind of questions regarding our semi-dedicated plans, you are able to get in touch with our customer care team whenever you need no matter if you have already obtained an account or not. Generally, the chat service is intended for billing, pre-sales and common questions and problems, still we are able to assist you with many tech questions as well. We will help you choose the ideal plan for your websites if you do not have an account yet, we can reply any billing questions or issues you could have or we can assist you with setting up your new email address on your personal computer or smart phone - all of this will be done timely as our live chat service is available all day long, every single day. No matter when you require support, you are able to speak to an agent and save time and effort.