If you have purchased a web hosting plan and you have some queries in regards to a given feature/function, or in case you have encountered some obstacle and you require assistance, you should be able to get in touch with the respective client care staff. All web hosting providers deploy a ticketing system irrespective of whether they offer other ways of contacting them aside from it or not, because of the fact that the easiest way to fix a problem most often is to post a ticket. This method of communication renders the responses exchanged by both parties simple to track and permits the support staff representatives to escalate the case in the event that, for instance, a server admin must get involved. Usually, the ticketing system isn’t directly connected to the hosting space and is part of the billing account, which means that you have to have no less than two different accounts to get in touch with the client service team and to actually manage the hosting space. Non-stop switching between different accounts may be a headache, not to mention the fact that it requires a lot of time for most web hosting providers to process ticket requests.

Integrated Ticketing System in Website Hosting

In contrast to what you may find with plenty of other web hosting companies, the ticketing system that we’re using with our website hosting plans is included in the Hepsia hosting Control Panel, which is included with all web hosting accounts. You will not have to memorize several usernames and passwords, since you will be able to manage your tickets and the hosting account itself in one place. So, in case you have an enquiry or come across a complication, you can contact our customer support team representatives on the spur of the moment. Our system features a smart search mechanism. This means that even if you’ve posted heaps of tickets through the years, you’ll be able to find the one that you need effortlessly. Moreover, you can see knowledge base tips for handling commonly encountered complications.

Integrated Ticketing System in Semi-dedicated Servers

The Hepsia hosting Control Panel, which is included with all our semi-dedicated plans, was developed with the belief that you should be able to manage everything related to your account in one location and the support tickets make no exception. Our ticketing system is integrated into the Hepsia hosting Control Panel, so, if you’ve got an enquiry or stumble upon a difficulty, you can touch base with our help desk support staff members instantly without needing to go through a completely different admin interface. You can browse through your website files or check various account settings while you send a new ticket or read the response to an old one. In case you’ve got multiple tickets and you would like to track down a specific one, you can resort to the clever search option, which is available in the Help section of the Control Panel. We guarantee that you will get a reply within the hour irrespective of the nature of your query or problem.