Integrated Ticketing System in Website Hosting
In contrast to what you may find with plenty of other web hosting companies, the ticketing system that we’re using with our website hosting plans is included in the Hepsia hosting Control Panel, which is included with all web hosting accounts. You will not have to memorize several usernames and passwords, since you will be able to manage your tickets and the hosting account itself in one place. So, in case you have an enquiry or come across a complication, you can contact our customer support team representatives on the spur of the moment. Our system features a smart search mechanism. This means that even if you’ve posted heaps of tickets through the years, you’ll be able to find the one that you need effortlessly. Moreover, you can see knowledge base tips for handling commonly encountered complications.
Integrated Ticketing System in Semi-dedicated Servers
The Hepsia hosting Control Panel, which is included with all our semi-dedicated plans, was developed with the belief that you should be able to manage everything related to your account in one location and the support tickets make no exception. Our ticketing system is integrated into the Hepsia hosting Control Panel, so, if you’ve got an enquiry or stumble upon a difficulty, you can touch base with our help desk support staff members instantly without needing to go through a completely different admin interface. You can browse through your website files or check various account settings while you send a new ticket or read the response to an old one. In case you’ve got multiple tickets and you would like to track down a specific one, you can resort to the clever search option, which is available in the Help section of the Control Panel. We guarantee that you will get a reply within the hour irrespective of the nature of your query or problem.