In spite of the fact that the hosting service offered by the different companies is de facto the same, every provider has a personalized platform with its own modifications and different ways to execute certain procedures. In situations like this, an info-crammed knowledge base will be exceptionally useful both for persons with zero practical experience and for technically advanced users who will sooner or later discover how specific tasks are carried out, but will lose some time in the process. The aim of such a knowledge base is to make the hosting service fast and easy to use, saving users both time and energy. The outcome is more contented customers, since they can quickly find the info they are looking for, and considerably less work for the customer care staff, because typically the vast majority of the inquiries and issues that clients have got are already outlined in the knowledge base. If the articles themselves are properly written and cover more topics, you’ll be able to find out more not only about your own account, but also about the hosting service in general.

Extensive Online Documentation in Website Hosting

If you’ve ordered your first website hosting package through our company or have moved your site over to us, you’ll become used to our platform and our custom-built Hepsia hosting Control Panel in a jiffy as we have compiled a detailed web-based knowledge base where you can find all the information that you may ever need – both general info in regards to the web hosting service as a whole and more concrete info about the separate features that you can make use of and the issues that you can experience. The articles are available in 2 places. The whole article archive is accessible through the Help section of the Control Panel. You can read articles that are dedicated to the different functions in each Control Panel section too. You can learn how to accomplish just about everything, from enabling an .htaccess configuration file to managing a mailing list, and all the articles include comprehensive guidelines, so you won’t ever become puzzled because of an unclear text. Of course, in case you bump into a more specific problem and you cannot find a solution in our knowledge base, you can contact our tech support team representatives 24/7.

Extensive Online Documentation in Semi-dedicated Servers

Our semi-dedicated plans feature detailed online help documentation where you will find information on all the functions that our in-house built Hepsia hosting Control Panel comes with, in addition to solutions to various questions and difficulties that you might run into. All user manuals include exhaustive descriptions, which implies that you will not have to worry about omitting something if you’re aiming to export a MySQL database, for example. The troubleshooting articles include a range of viable causes of given issues and the solution for each and every one of them, so in case you aren’t able to send email messages even though you have the right SMTP settings, for instance, you can quickly discover what the reason might be and rectify the problem with a couple of clicks in your mail client. As the Hepsia Control Panel offers quite a lot of features, you’ll be able to find related articles in each section. In case you’d like to browse all help articles, you can use the Help menu, which is located in the top right-hand side of the Control Panel.